HVAC 2.0 Contact Form

Hints provide a script to read to the client.
We have three goals here: schedule a visit; send them HVAC 101; and get further info about a Comfort Consult.

READ: Thanks for calling ___{company}___. This is ___{name}___ in ___{city}____. How may I help you?

For Service: schedule the client's appointment according to your company process.
For Replacement: READ: Great, we have four questions for replacements that take 10 minutes or less. Is this a good time for those?
If they don't have time, get their email and let them know you will send them a guide to the different types of HVAC that clients have found helpful, then set a time to call them back to schedule.

Since an HVAC system is a 15-20 year decision, we try to help our clients understand their options and make the best choice for them.
 

Please answer these on a scale of 0 to 10 with 0 being no problem and 10 being a big problem. Feel free to elaborate on each one. We find these work best if you take a moment to think about them before answering, so please take as much time as you need for each one.

Parts of my house are uncomfortable or sticky in summer.
Is it warmer when you walk up the stairs? Does it feel sticky some days? Do you notice odors on humid days? Is any room noticably warmer than the rest of the house? Is it hard to fall asleep sometimes because of the heat?

Not a Problem Big Problem
Value:
Parts of my house are uncomfortable or dry in winter.
Do you use a blanket when watching TV? Do you wear slippers because the floor is chilly? Is one room a bit colder than the rest of the house? Do you stop using any rooms because they are too cold in winter? Do you use a lot of lotion because of dry skin? Is there a cold waterfall of air down your stairs?

Not a Problem Big Problem
Value:

There are health concerns in my home/family such as allergies, asthma, mold, excessive dust, pests, chemical or mold sensitivities, etc.
We breathe 3000 gallons of air per day, mainly in our homes. Buildings effect our health, for example childhood asthma has been causally linked to damp buildings. By understanding any health concerns, we're more likely to be able to help.

Not a Problem Big Problem
Value:

There are moisture issues in my home such as mold or mildew in the attic, basement, or crawlspace; overflowing gutters; standing water against the foundation; rotted wood, etc.

Not a Problem Big Problem
Value:

Would you like to tell me more about any of those, or other frustrations you have, so I can share them with the person coming to your home?

Total Score:

x
Free Quote
A free quote is the industry standard and is what we recommend for those scoring less than 12. These take 20-40 minutes.

Comfort Consult
A Comfort Consult helps both you and us better understand what you would like to fix about your house, what your house might need to achieve those, and what it might be worth to solve those problems.

We'll ask a bunch of questions, run a very fun test called a blower door that finds out how much your house leaks and where, and then we'll run a load calculation so that we can recommend the right size piece of HVAC for your home. It's counterintuitive, but smaller equipment makes a house more comfortable, you can read more about that in the HVAC 101 guide I will send you.

No selling will occur at this meeting, a sales quote will be emailed to you along with your Comfort Consult report.

Let's set up our visit. What day/time works for you and your partner? Free quotes usually take 20-40 minutes, Comfort Consults take 3-4 hours.

Pick a couple top choices below:

We will try to accomodate your choices, but will contact you to confirm.

Thanks for getting in contact!

We will send you a helpful guide called HVAC 101 (or you may download it now)

Please read or skim it before we arrive. It is a quick read and provides information that our clients have found very helpful, and which saves time during our visit.

Great! Thanks for scheduling. I'm going to send you an email with a helpful guide called HVAC 101. It's a quick read, and our clients have found it really helpful.

Please read or skim it before we arrive. I'll also send you a little more information about what is involved in a Comfort Consult.

Is there anything else I can help you with today?

Be sure to hit "Create".